Privacy Policy

This Privacy Policy explains how FlooringFirst (trading as Barnet Floor Sanders) collects, uses, stores, and protects your personal information. We are committed to safeguarding your privacy and ensuring your data is handled lawfully, transparently, and securely in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website or contacting us for a service, you agree to the practices described in this policy.

Information We Collect

We may collect and process the following types of information:

Personal information

• Name
• Phone number
• Email address
• Property address
• Project details related to flooring services

Communication information

• Email correspondence
• Phone call details
• Contact form submissions
• Quote requests

Payment information

Payment records (processed through trusted third-party payment providers)

Invoices and billing details

Website and technical information

• IP address
• Browser type and version
• Device information
• Website usage statistics
• Cookies and tracking technologies

How We Collect Personal Data

We collect information in the following ways:

• When you complete our contact forms or request a free quote
• When you communicate with us by email or phone
• When we visit your property to assess a job
• When you make a booking or request a service
• Automatically through our website using cookies and analytics tools

How We Use Your Information

We use your personal data for the following purposes:

• To respond to enquiries and provide flooring quotations
• To arrange appointments, site visits, and perform services
• To send booking confirmations and service updates
• To issue invoices and process payments
• To maintain internal records
• To improve our website and customer experience
• To comply with legal and regulatory obligations
• To handle complaints or aftercare enquiries

We do not sell or rent your information to third parties.

Legal Basis for Processing Your Personal Data

We rely on the following UK GDPR legal bases:

• Legitimate interests – responding to enquiries, providing quotes, improving services
• Contractual necessity – carrying out services you have requested
• Consent – for optional marketing or newsletter communications
• Legal obligation – maintaining financial and business records

How Long We Keep Your Data

We retain personal data only for as long as necessary. We securely delete or anonymise data once it is no longer required.

Sharing Your Information

We may share your information with:

• Our employees and subcontractors who carry out flooring services
• IT service providers and hosting companies
• Payment processors
• Accounting or bookkeeping systems
• Legal or regulatory authorities when required
• We never sell personal data to any third party.

All partners and service providers are required to comply with data protection laws.

Cookies and Analytics

Our website uses cookies to improve functionality and track performance.
Cookies may collect information such as:

• Pages visited
• Time spent on site
• Device and browser type

We may use Google Analytics or similar services to understand visitor behaviour.
You can manage or disable cookies through your browser settings, although this may affect site functionality.

If you prefer, I can also prepare a separate Cookies Policy page.

Data Security

We take data protection seriously and use appropriate measures to protect your information, including:

• Secure servers
• Strong password protection
• Restricted staff access
• Encrypted communication channels where applicable
• Regular security and technology reviews

While we take all reasonable precautions, no method of data transmission is 100% secure.

Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• The right to access the information we hold about you
• The right to correct inaccurate data
• The right to request deletion in certain circumstances
• The right to restrict processing
• The right to object to certain uses of your data
• The right to data portability
• The right to withdraw consent at any time (for marketing opt-ins)
• The right to make a complaint to the Information Commissioner’s Office (ICO) if you believe your rights are being infringed

To exercise your rights, please contact us using the details below.

Third-Party Links

Our website may contain links to external sites.
We are not responsible for the privacy practices, content, or policies of these websites.
We encourage you to review their privacy policies before submitting any personal data.

Contact Details

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact:

FlooringFirst (T/A Barnet Floor Sanders)
Phone: 020 8830 9782
Email: cs@flooringfirst.co.uk

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in law, technology, or our business practices. Updates will be posted on this page with the revised date.